Philips built it like this on purpose and you need open the toothbrush and realign the magnetic motor. Voila! So I looked at it with a powerful hand-lens and immediately saw the problem. Clean the power button and the area around it with a damp cloth to make sure it is free of debris. If one or more light works, contact Sonicare about repairing the devicehere. Place the bottom of the toothbrush into the glass and a green light should appear in the battery icon in the bottom of the handle. So had to put outside in plastic bag ready for trash. gaildhardwick - Having Issues with your Philips Sonicare product? The device will not charge when using the charging cup or case. Reply. Open the Windows 10 Start menu, then select Settings > Devices. There are currently no items in your shopping cart. If the light is still not on, then consider replacing the charging case. The light will not come on the toothbrush when it is on the charger. We found {number} products that are available outside your country, so local promotions may not apply. Now it is at least 10 or more years old. Washed to make sure nothing was pressing the button, still goes off. My Philips Sonicare Toothbrush vibration is less powerful than before, My Philips Sonicare Toothbrush does not charge. If yes, your toothbrush needs to be charged.Â, If your toothbrush has not been used or charged for a month or more, you may not see charging indication when you first place the handle on the charger. I am trying to determine if the unit is to be scrapped or repairable. Philips Sonicare DiamondClean Smart 9750 Rechargeable Electric Toothbrush, Lunar Blue HX9954/56. In our latest electric toothbrush battery replacement guide we have dismantled the top-of-the-range Philips Sonicare DiamondClean model. It reaches every … 4. While disassembled from the case and fully dried out from water damage should the LED on the device immediately show “charging” when placed in the charging glass or does it have to be reassembled in the case in order to charge? To unpair a device, select Start , then select Settings > Devices > Bluetooth & other devices . Is your Philips Sonicare Toothbrush not turning on anymore? An awesome team of students from our education program made this wiki. Turn on the handle with a brush head attached and slowly put the handle into the charger base. Try unpairing, then re-pairing, the device. Thanks for subscribing to our newsletter! Make sure that the charger is plugged in to a live outlet. When charging, make sure that you use the original charger that came with your Philips Sonicare Toothbrush. Try a different outlet to fully charge your Philips Sonicare Toothbrush. $5.96 shipping. Try our troubleshooting & warranty replacement self-service tool. 5. When communication is active, the blue light located on the front of the base turns on. I saved and was wondering if I get new tooth brush would it fit on that charger? $65.94 $ 65. Bluetooth fix 2. The sanitizer cycle runs for 10 minutes and automatically shuts off. Also make sure that you plug in your toothbrush in a working electric socket to charge it. Lime scale buildup, with visible crystals forming in the narrow space between the body and the button. I have trouble with my toothbrush going off and vibrating while not being used. If problem persists, consider removing the plastic case and drying the components. Leave the handle in the charger and check after 24 hrs.Â, Also make sure that you plug in your toothbrush in a working electric socket to charge it.Â. Following a complete recharge of your Sonicare battery, the toothbrush will work normally for 3 weeks if you have a DiamondClean, Flexcare, Sonicare 3 Series, or HealthyWhite model. Rinsed it out several times but did not help. Decided to trash it. If the light is still not on, then consider replacing the battery in your toothbrush. Hope this one will stay working and we will not let it sit idle for several days. If the above troubleshooting method does not work for you, follow the steps set out in Method 2 below. My Philips Sonicare AirFloss is not turning on If your Philips Sonicare AirFloss is not turning on, below you will find a couple solutions that you can try yourself. All rights reserved. After this time has passed, place your toothbrush into the charging case. If the flashing light turns off at some point during charging, this is … Hopefully you can see the uploaded image. Turn your Bluetooth accessory off and back on again. Following the tiny traces on the circuit board in the handle shows that the pickup coil connects directly to a 24-pin chip. I no longer need to bring the charger, and no fear of bad battery while traveling. There are a few different ways you can locate your model number: Please check if you filled in the correct model number. Plug the sanitizer into a working outlet. For more information see the Philips Sonicare DiamondClean Device Page. You might need to reset a GFCI outlet. On the left is my broken original and on the left is a similar, working, replacement. Fully charge your Philips Sonicare Toothbrush for 24 hours. The toothbrush does not vibrate when the buttons are pressed. Please be aware that your product may differ in color from this picture, but the support information is same. Philips Sonicare HX9690/07 ExpertClean 7500 Bluetooth Rechargeable Electric Toothbrush Pink Provides expert level clean by removing up to 10 times more plaque vs a manual toothbrush Protect your teeth with a pressure sensor that alerts you when you’re brushing too hard The lights may not turn on, or the device may be working well without vibration. If there is water leaking from the bottom of the device or the cover is cracked. Kids have fun while learning techniques that will last for a lifetime. Outlet is not working Try another appliance in the same outlet. A charging problem is quite common and can sometimes be mis-diagnosed as a faulty charger/faulty battery when the opposite is true. Press and hold the power button together with the intensity button (intensity up) and the mode button for at least 2 seconds You will hear 3 beeps and see the battery light flashing green Your Philips Sonicare toothbrush is … Clean the power button and the area around it with a damp cloth to make sure it is free of debris. This happens through firmware updates. Charging components are not interchangeable. In case the model number does not offer any results, we would like to advise you to reach out to our contact center. Wipe the surface of the charger with a damp cloth to clean it. If it will no longer charge, the battery must be replaced with a new one. The model number consists out of letters followed by numbers (e.g. I had water in my case from a failed top seal. The Sonicare Bluetooth Electric Toothbrush is the perfect for anyone who’s gadget-obsessed. I have had the same issue but the brush is hardly 2 years old. Or, go to Settings > Bluetooth, turn it off, wait and turn it back on. 11/02/2018 The Sonicare DiamondClean toothbrush sold for up to £250 when first introduced, so it’s well worth repairing! If your Sonicare is not as powerful as it used to be it could be because of a misalignment of the magnetic motor, e.g. Keep track of your product warranty coverage, Qualify for cash-back, gifts and special offers. A descaling chemical solved the problem immediately! If all lights on the toothbrush do not turn on, then consider replacing the battery. The chip doesn’t carry markings for any kind of commercially available device, so its functions can only be discerned by examining its connections. Make sure that your Bluetooth accessory is on and fully charged or connected to power. Charger base does not work. Press Windows button + R on the keyboard; Type Services.msc and press Enter; Look for the relevant Bluetooth device in the list and double-click on it to open the Properties; In the Startup type drop down list, select Automatic To begin the Bluetooth troubleshooter, open the Start menu, then select Settings > Update & Security > Troubleshoot > Bluetooth. To fix this, remove the brush from the toothbrush. Each family member has one and when theirs go out they will all have a different brand electronic toothbrush. HX9903/01, SP9820/87). The external-battery-Sonicare is also perfect for travel. Select the Bluetooth device that’s paired but not working, then select … This might cause the power button to get stuck and not function properly. Using a Sonicare and its various features -- including resetting the system -- is not complicated. Yeah, it will work. The device is charging properly, but the button press does not register or registers sometimes. Toothpaste residue can build up in the small gap around the power button. Place the bottom of the toothbrush into the glass and a green light should appear in the battery icon in the bottom of the Toothpaste residue can build up in the small gap around the power button. If the battery light is not on after using the charging cup, locate your wireless charging travel case. Scared us one night. Troubleshooting for the Philips Sonicare DiamondClean 9300 Series. The information on this page applies to the following models: HY1200/05 , HY1200/07 , HY1200/06 , HX9645/02 , HX9685/03 , HX3411/04 , HX9363/81 , HX9924/65 , HX9690/06 , HX9690/07 , HX3411/05 , HX6351/41 , HX6352/42 , HX6481/11 , HX6481/13 , HX6481/12 , HX9924/62 , HX9944/12 , HX9944/11 , HX3281/68 , HX7533/04 , HX9610/17 , HX9690/05 , HX9353/80 , HX9393/82 , HX9924/91 , HX7533/03 , HX7533/01 , HX9354/74 , HX9354/75 , HX9362/47 , HX9392/96 , HX9354/20 , HX9354/22 , HX9354/21 , HX9903/30 , HX9957/61 , HX9957/38 , HX9924/37 , HX9924/36 , HX9924/35 , HX9924/34 , HX9903/33 , HX9903/32 , HX9903/31 , HX6712/66 , HX9924/61 , HX9903/61 , HX6712/67 , HX6632/61 , HX6911/80 , HX6911/79 , HX6911/77 , HX6911/76 , HX6711/65 , HX6711/64 , HX9331/43 , HX9954/56 , HX9361/69 , HX9351/57 , HX3211/45 , HX3211/62 , HX9371/71 , HX9391/90 , HX6732/38 , HX5611/30 , HX6963/74 , HX6325/70 , HX5621/20 , HX9192/30 , HX6871/85 , HX6876/84 , HX6877/84 , HX3211/57 , HX6877/48 , HX6871/49 , HX6859/40 , HX6857/43 , HX6809/81 , HX6810/50 , HX6877/33 , HX6877/21 , HX6876/21 , HX6871/41 , HX6857/32 , HX6857/11 , HX6853/11 , HX6850/60 , HX6829/82 , HX6829/71 , HX6817/31 , HX6817/01 , HX6816/01 , HX6812/01 , HX6811/01 , HX9984/08 , HX9984/48 , HX9984/28 , HX9984/19 , HX6809/82 , HX6827/11 , HX6820/60 , HX6809/83 , HX6974/76 , HX9957/51 , HX9194/53 , HX9194/54 , HX9903/01 , HX9924/41 , HX9924/21 , HX9924/11 , HX9924/01 , HX9903/41 , HX9903/21 , HX9903/11 , HX9945/01 , HX6815/01 , HX9356/39 , HX6731/03 , HX6964/77 , HX8912/03 , HX8921/99 , HX3211/02 , HX8932/74 , HX3211/33 , HX3211/23 , HX9985/01 , HX9985/48 , HX9985/41 , HX9985/28 , HX9985/21 , HX9985/18 , HX9985/11 , HX9945/08 , HX9985/08 , HX6721/45 , HX8911/31 , HX6632/18 , HX9111/12 , HX6772/73 , HX3281/53 , HX6552/75 , HX9343/10 , HX9383/57 , HX9383/10 , HX6211/47 , HX6211/48 , HX9193/05 , HX9192/01 , HX9393/90 , HX9392/05 , HX9372/10 , HX9362/10 , HX9352/10 , HX9332/10 , HX9194/08 , HX9193/04 , HX9193/03 , HX9192/02 , HX3281/32 , HX9383/75 , HX9383/69 , HX9383/56 , HX9383/08 , HX9348/20 , HX6582/51 , HX6211/46 , HX6392/05 , HX6971/33 , HX6732/74 , HX6341/02 , HX6381/02 , HX6321/05 , HX6218/10 , HX6211/90 , HX9372/31 , HX9362/31 , HX9352/31 , HX9332/31 , HX6772/74 , HX6211/92 , HX6211/91 , HX3211/17 , HX8918/10 , HX9383/62 , HX9383/76 , HX3211/30 , HX9352/30 , HX9143/02 , HX6732/77 , HX6732/76 , HX6253/83 , HX6214/50 , HX6638/95 , HX8911/35 , HX9188/11 , HX6211/07 , HX9372/04 , HX9172/15 , HX9172/14 , HX9112/13 , HX9112/12 , HX6362/02 , HX6321/02 , HX9382/07 , HX8912/36 , HX8912/02 , HX8911/99 , HX8911/30 , HX8911/02 , HX9382/74 , HX6212/19 , HX9332/30 , HX9182/34 , HX9182/32 , HX9142/32 , HX6972/75 , HX6211/28 , HX6632/21 , HX6211/18 , HX6392/02 , HX6772/20 , HX6762/20 , HX5911/10 , HX6581/50 , HX9382/68 , HX9382/54 , HX9381/05 , HX9342/50 , HX9342/03 , HX9181/26 , HX9181/25 , HX9141/23 , HX6972/31 , HX6962/73 , HX6921/31 , HX6632/20 , HX6631/30 , HX6681/07 , HX6631/96 , HX6631/02 , HX9172/11 , HX9112/16 , HX6921/04 , HX5611/01 , HX6254/81 , HX6631/04 , HX6315/71 , HX6552/77 , HX6991/10 , HX6721/98 , HX6732/36 , HX6921/30 , HX6212/05 , HX6731/34 , HX6342/07 , HX6382/07 , HX6211/04 , HX9362/68 , HX6211/30 , HX6252/71 , HX6252/70 , HX6212/17 , HX6211/99 , HX6211/98 , HX6211/96 , HX6211/95 , HX6211/94 , HX6211/93 , HX6712/03 , HX5612/08 , HX6512/02 , CP0472/01 , HX6311/07 , HX6341/07 , HX6381/07 , CP0467/01 , CP0470/01 , HX6721/99 , HX6511/34 , HX6731/33 , HX5641/99 , HX5671/99 , HX5661/99 , HX5620/20 , HX5630/50 , HX9352/04 , HX9352/05 , HX6731/02 , HX9170/10 , HX9110/02 , HX6921/02 , HX9141/10 , HX9181/10 , HX9181/04 , HX5610/75 , HX5610/09 , HX6313/02 , HX5610/02 , HX5631/50 , HX5610/34 , HX5610/30 , HX5610/26 , HX5610/04 , HX5910/81 , HX5610/01 , HX5610/03 , HX6512/55 , HX6733/90 , HX5910/71 , HX5853/71 , HX9382/05 , HX9332/03 , HX9332/12 , HX9332/05 , HX9332/04 , HX6511/02 , HX5350/02 , HX5752/02 , HX6732/33 , HX5351/55 , HX6932/55 , HX6711/55 , HX5352/55 , HX6972/10 , HX6311/02 , HX6911/02 , HX6992/03 , HX6992/10 , HX6712/75 , HX6712/83 , HX6732/02 , HX6780/02 , HX6733/80 , HX6782/12 , HX6733/70 , HX6952/71 , HX6952/70 , HX6932/75 , HX5752/71 , HX6711/12 , HX6582/50 , HX6581/12 , HX6581/02 , HX6511/50 , HX6311/55 , HX6311/33 , HX5753/71 , HX6711/02 , HX5581/02 , HX6902/02 , HX6982/10 , HX6932/10 , HX6942/10 , HX5251/33 , HX5302/33 , HX5351/30 , HX5351/46 , HX5352/46 , HX9332/10 . A model number usually starts with letters followed by series of numbers, e.g. If the battery light is not on after using the charging cup, locate your wireless charging travel case. If your device is not charging or will not power on. Terms — When charging, make sure that you use the original charger that came with your Philips Sonicare Toothbrush. Does the battery indicator blink or do you hear a beep? My previous toothbrush was Oral B - it lost 1/10 of the price and lasted 10 years. Please check if the handle still operates normally by attaching a brush head and turning on the handle to verify if the brush head vibrates. It takes at least 24 hours of straight charging for it to be ready for use. This might cause the power button to get stuck and not function properly. The Sonicare app keeps telling me to calibrate my handle. Ensure you keep your charging cup clean and liquid-free. ----- Re: Replace battery but still not work. Sonicare HealthyWhite uses the Sonicare Series 2 technology with a bluetooth connection, which is helpful for people who want to use their smartphone to track their brushing habits. * If the handle works properly, plug the charger into a working outlet. Plug in the case to the wall and let it charge for 30 minutes. The Bluetooth connected toothbrush that reveals everything The new Philips Sonicare FlexCare Platinum Connected reveals your patients' brushing habits and helps coach them to no longer miss spots, reduce scrubbing and focus on trouble areas.  We recommend removing the brush head after each use and rinsing the brush head and the handle under water to remove residue. As noted to me on this site, the toothbrush … Set the charger out of direct sunlight and allow it to dry. Water damage occurs when backwash builds up in the charging cup. If you have tried all the troubleshooting tips above, but your toothbrush is still not turning on, then please contact us for further help. If the light is not on after testing the charging cup and case, consider replacing the battery in your toothbrush. Hopefully, Bluetooth connection … It’s one of the coolest electric toothbrushes in regards to tech-savvy appeal, with smart features like the AdaptiveClean brush head. Some of these updates improve charging capability. Locate your Bluetooth device from the list of connected devices, and select its name. 4.7 out of 5 … After this time has passed, place your toothbrush into the charging case. Reply, © 2021 iFixit — Licensed under Creative Commons — Privacy — Sonicare Diamond Clean is the “professional” model that Sonicare offers (i.e., the one they send to dentists to try out). Why Your Braun Oral-B or Sonicare Toothbrush Is Not Charging We are often contacted by customers whose Electric Toothbrush has stopped charging. Search results for {words} ({number} products), Philips values and respects your privacy. Remove the Bluetooth device and re-add it. When I walked outside you could hear it running and buzzzing like some giant bug in the bag. Caution: Please only proceed if your toothbrush is out of warranty. GC6440, 37PFL7403D or SA1300. It has the sterilized place and charger all together. The on-off button became harder and harder to press. Accessibility, Philips Sonicare DiamondClean Troubleshooting, Philips Sonicare DiamondClean Device Page. If holding the toothbrush, lights facing up, depress two prongs in either side inside of the toothbrush. Remove the item holding the button and reassemble the device. In Bluetooth, select the device, and then select Connect. My Diamond Clean did the same and I was hoping some troubleshooting would solve the problem. Click here to show more product numbers Click here to show less product numbers. Please choose your model based on the last 2 digits of your product number, for example RQ1280/21. I encountered this initially, and wasted a set of batteries. When the charger is dry, plug it back into the outlet and place the Sonicare toothbrush in the charger. Use this Battery Replacement guide. I cannot connect my Philips Sonicare Toothbrush with the Sonicare App; I cannot access any features of the Sonicare app; Functionality (2) The guided brushing feature in my Philips Sonicare app does not work; My Philips Sonicare toothbrush makes a loud noise; Vibration (2) Ensure the power adapter is plugged firmly into the wall and the glass wireless charging cup. jackmierz - © Koninklijke Philips N.V., 2004 - 2021. Plug in the case to the wall and let it charge for 30 minutes. 08/16/2018 If the button cannot be pressed, there may be something below the button holding it down. The first AirFloss stopped working after about 2 years. 04/15/2019 mike - The power button is stuck. If that appliance is also not working, the issue might be at the outlet. Waterpik® Sonic-Fusion® Troubleshooting: Flosser Not Working The Sonic-Fusion® Flossing Toothbrush uses wireless communication between the handle and the base. Their 20% compensation is not enough to go for another Diamond Clean. If your accessory uses batteries, see … Close the door and press the green power on/off button once to select the UV clean cycle. Charging times may vary per toothbrush model. The Philips Sonicare for Kids Bluetooth-enabled toothbrush interacts with a fun and educational app that helps kids brush better and for longer. Make sure that your Bluetooth accessory and iOS or iPadOS device are close to each other. Place the toothbrush handle on the charger. Philips Sonicare for Kids Bluetooth Connected Rechargeable Electric Toothbrush, HX6321/02 | Exclusive. My phillips sonicare pro results toothbrush with sanitizer will not charge. Place the Sonicare in the charger, with the bottom of the handle securely in place. Then, remove the bottom of the casing with a flat head screwdriver. Connect toothbrush to a charging port. Tap on the icon again to turn it on. (, Philips Kitchen+ app - tasty Airfryer recipes & tips. It is 5 … Please help. Turn the power button on Press the power button to ensure your Sonicare AirFloss is on. Under 'my devices' tap the 'info icon' next to the toothbrush 94. But that’s not at all what goes on in the Philips Sonicare brush. I know why my sonicare is just whining, instead of whitening. The device is powering on, and working properly, but the LEDs are not lighting up. If you have updates available, please update the firmware of your handle by following the instructions from the Philips Sonicare app. Philips Sonicare for Kids Bluetooth Connected Rechargeable Electric Toothbrush, HX6321/03 So disappointed with Philips. If there are no vibrations when pressing the power button, you might want to use these possible causes and solutions to try and solve this issue yourself. if it's dropped. Please read the, Selected products Only 13 left in stock - order soon. In the middle is the offending item. If you are using a smart toothbrush, note that it gets software updates when connected to the app. See the guide here. Place it on the charger . We use Philips Sonicare mouth rinse in the resevior (dentist recommended). Open the control center by swiping up from the bottom of any screen, tap on the Bluetooth icon and turn the Bluetooth off. Each product has a unique model number. Please try again later. Sorry, your subscription to our newsletter failed. Put your toothbrush on the charger and ideally the LED lights will turn on, showing that it is charging. See your user manual for more details on charging. After not taking it on a 2 week trip, we came home and it would not work. Note: Only clean the Philips Sonicare snap-on brush heads in the sanitizer. Place your toothbrush handle on the charger. The solution for me is to fully charge the batteries FIRST, before installing. If you see the battery indicator light blinking, or if you hear a beep, it means that your toothbrush is charging. I’m considering going to Oral B. I love Philips products but this is my second replacement on the Diamond Clean. Place the metal head on a flat surface and gently press downward. You may just have a drained battery. Reply. Clean your toothbrush with warm water (light soap is fine to use) and dry with a towel. Unplug the charger from the power outlet. Some fizzing, and a lot of white solution being flushed out as I pressed the button repeatedly while irrigating the button with the descaling chemical. Turned off, but then will do it again. Really disappointed with Phillips. For other Sonicare models like Flexcare Platinum Connected, ProtectiveClean , Sonicare 2 Series and Essence , this period is a little shorter at 2 weeks.